Shipping policy

Shipping policy

What countries and regions do you ship to?
We currently can ship to the following countries and regions: Austria, Belgium, Canada, China, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

We are opening up to more countries/regions. If your location is not on the list, please feel free to contact us at [email protected] to see if we can arrange shipping.

When will you ship the item?

We will ship your order within 2–4days and upload the tracking numbers after shipment.
For orders within the US: it usually takes 5-9 business days for standard shipping to arrive.
For orders to other countries and regions: it may take 6-12 business days for standard shipping to arrive.

Which shipping provider will my package be shipped by?
Orders within the US are shipped by Yun Express. Orders to other countries and regions are be shipped by Yun Express or EMS in most cases.

How can I track my order?
We will ship your order within 72 hours of your qualifying purchase. An email with a tracking number will be sent to you. You can check out the latest shipping status with the tracking number at Order Tracking Page.

How much does the shipping cost?
Free standard shipping for orders above $49. The shipping costs to different countries and regions vary:
US:  For orders under $49, a fixed standard shipping cost $8 applies.
Other countries and regions: For orders under $49, a fixed standard shipping cost $9 applies.

VAT or import tax included?
The total charges for orders do not include import taxes or customs duties, which vary by country and you should check whether your order will incur any such charges before finalizing your purchase.
If any customs duties or charges are due, you will receive an email from our third-party supplier instructing you on how to pay these charges. Please note that your order might not be delivered until these fees are settled.
If you have been charged unduly, please reach out to our customer service team for assistance via [email protected]

Can I change or cancel my order?
Yes, you can change or cancel your order if it hasn’t shipped yet. Please contact us at [email protected] within 24 hours of your qualifying order.

· The cancellation of order is not accepted for orders that have been shipped out. Should the cancellation be compulsory, the request will be treated as a return. In this case, a cancellation processing fee (15% of your purchase amount) will be levied and incurred shipping fee is non-refundable.